Frequently Asked Questions

Everything you need to know about your Rockport shopping experience.

How do I determine my correct shoe size?

We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as our styles generally run true to size.

What is your return policy for online orders?

We offer a 30-day return window for all unworn merchandise in its original packaging. Please use our online portal to generate a prepaid return shipping label.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout if you need your footwear sooner.

Are Rockport shoes waterproof?

While many of our styles feature Hydro-Shield® technology for waterproof protection, please check the specific product description to confirm the weather-resistance features of a particular model.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.

Can I track my shipment?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.