Returns & Exchanges

At Rockport, we stand behind the quality of our footwear and offer a 30-day return policy for items in their original, unworn condition. We strive to ensure every step you take is comfortable, providing a seamless return process for our customers.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Generate and print your prepaid shipping label provided by our system to ensure your package is tracked and insured.

3

Pack Your Footwear

Place the unworn shoes in their original brand box and secure them inside a sturdy shipping carton with the return label attached to the outside.

4

Drop Off and Refund

Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed to the original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing